BetNinja Casino Close Account
Step-by-step instructions for closing your BetNinja account.
Why close your account?
Whatever your reason — we respect it
You might want a break, no longer use the platform, or want your data deleted. We make the process as straightforward as possible.
If you're considering closing because of gambling problems, look at our safer gambling tools first — limits and self-exclusion can help without permanent closure.
Temporary vs permanent
Temporary closure
Block your account for 24 hours, 7 days, 30 days or 90 days. Reactivates automatically when the period ends. Best for taking a break.
Permanent closure
Account is closed for good and personal data is deleted — irreversible. Any remaining balance pays out to your most recent method first.
How to close your account
- 1
Log in
Go to BetNinja and log in with your username and password.
- 2
Open settings
Click your profile icon and select 'Settings'.
- 3
Choose closure
Scroll down to 'Close account' and pick temporary or permanent.
- 4
Confirm
Fill in the requested details and confirm. Permanent closure triggers a confirmation email.
- 5
Balance pay-out
Any remaining balance is paid out automatically — can take a few working days.
What happens to your bonuses?
Active bonuses expire on closure
Bonus money not yet converted into playable balance can't be paid out. If you have an active bonus, complete the bonus terms first or cancel the bonus before closing.
Permanent closure also clears loyalty points and VIP status. Temporary closure keeps them, but expiring bonus periods are not extended.
What happens to your data?
- Temporary closure
- Data is kept so the account can be reactivated. Play history, settings and preferences stay intact.
- Permanent closure
- All personal data is deleted from our systems: account info, play history and financial records. Some data may be required by law for longer — see the privacy policy for retention details.
Timeline for data deletion
Within 24 hours
Account is deactivated. No further login or platform access.
Within 30 days
All personal account data removed from active systems — profile, preferences and play history.
Within 90 days
Data removed from backups. Financial transaction data is retained 7 years per legal requirements.
Reopening a closed account
Temporary closure
Reopens automatically at the end of the chosen period. Nothing else needed; log in and play.
Permanent closure
Cannot be reopened — data is gone. To play again you'd need to create a new account with a new email.
If you closed because of gambling problems, seeking professional support before starting again is wise. See our help page.
Alternatives to closing your account
Adjust deposit limits
Lower daily, weekly or monthly deposit caps to manage spending without closure.
Set a time limit
Limit time per session — helps prevent impulsive runs.
Take a short break
Use the 24-hour temporary self-exclusion to step back briefly.
Get in touch
Talk to customer service about your concerns; they can recommend the best option.
Need help?
- Live chat is the quickest way to get walked through closure step-by-step.
- Email works too if you'd rather not chat.
- Closing because of gambling problems? Reach out to a support organisation.
More information on our help page.
Closing your BetNinja Casino account, in plain English
Closing an account should be as easy as opening one. At BetNinja Casino there's no retention call, no aggressive offer to keep you, no hidden form three menus deep. You can request closure from your account settings or by sending a single message to live chat — the team will action it the same day.
Before you go ahead, it's worth asking whether a temporary break would do the same job. A 24-hour, 7-day or 30-day time-out lets you step away without losing your account history, your loyalty status or your saved payment methods. If you're closing the account because of a problem with gambling, please consider self-exclusion instead — it's permanent enough to protect you while leaving a clearer paper trail if you ever need support. The safer gambling page walks through the options.
Whatever you decide, withdraw your remaining balance first. Once an account is closed permanently, the funds can still be released to you but the process takes longer and may require additional verification. Active bonuses, free spins and unfinished wagering requirements expire on closure with no exceptions, so use or cash out anything that has real value to you before pulling the trigger.
On the data side, we keep what we're legally required to keep — primarily transaction records for anti-money-laundering compliance — and we delete the rest in line with the schedule on our privacy policy. You'll receive a confirmation email when closure is complete, and a second email once the data deletion stage finishes.
If you've closed the account by mistake, contact support within 24 hours and a temporary closure can usually be reversed without fuss. A permanent closure followed by a self-exclusion can't be undone — that's the whole point of it.